A Crystal Palace supporters’ group has written to the club to express concerns about the selling process for FA Cup semi-final tickets.
Crystal Palace Independent Supporters’ Association (CPISA) made a statement to the club after complaints from supporters about the selling phases for the FA Cup semi-final with Aston Villa later this month.
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Previously Palace have sold tickets in line with their existing points system, which goes back over a decade and rewards those supporters who have a long history of purchasing season tickets and away match tickets.
Priority was given initially to those who paid the extra £50 for season ticket plus (available since season tickets went on sale last year) and to away season ticket holders.
However, ordinary season ticket holders — of which there were approximately 18,000 last season — were only able to purchase tickets in phase two, alongside those who had gold memberships costing £50 for the season compared to a minimum of £465 for season tickets.
That led to complaints from fans who felt that those purchasing gold memberships — which were still on sale and eligible for tickets after the selling phases were announced — were being treated the same way as season ticket holders despite the financial contribution to the club being greater.
It also meant a scramble for the perceived best tickets, in the lower tier, on Friday morning when tickets went on sale for phase two.
An option to purchase season ticket plus remained available as well, with the cost reduced by £5 to £45 to have access to the perks provided with it until the end of the season.
In response, Palace say the overwhelming majority of supporters are very happy with the arrangements for which the club stress there has been lots of positive feedback.
The club say the phasing is to try to ensure those who can attend every game and hold season tickets can sit with their families and friends, who are often young children who only have memberships and not season tickets or family/friends who can’t attend every game.
Palace added that had they offered only season ticket holders in their own group, this would have led to family and friends being split up.
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The club say their approach ensured all season ticket holders would have a chance to buy tickets.
The statement from CPISA referred to what they describe as a change in mindset by the club over the allocation of tickets, with season ticket holders previously being first in line. They say that the mindset has shifted towards those who purchase memberships taking precedence and that it has caused a lot of anxiety, frustration and amongst established ticketing groups and families that like to sit together or near each other.
CPISA also say they told the club that they believe it appears to be a way to extract more money from the existing loyal fanbase — by effectively encouraging them to pay extra to sign up for season ticket plus and therefore jump the queue.
They point to the sales process from Villa and Nottingham Forest and how both clubs rewarded season ticket holders, those who attend away matches and supporters who have purchased tickets to previous rounds of the FA Cup.
Technical issues also caused problems for supporters, with some Gold Members being greeted with messages saying that they “did not have the correct attributes to purchase seats.” Palace put a message out on their social media page advising the issue had been fixed around 35 minutes after tickets went on sale.
But by then many tickets had been purchased, meaning those looking to match up season ticket holders and members in their groups were unable to buy tickets together.
Some fans with children who held junior gold memberships said that they continued to face problems after this fix had been implemented.
Teams competing in the semi-finals were each allocated 34,000 tickets.
(Justin Setterfield/Getty Images)
This news was originally published on this post .
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